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Tony Completes Charity Bike Ride Challenge
Tony Smith, External Account Manager at Crosswater, took his weekly cycle to a new level by successfully completing the London to Paris charity bike ride challenge. Sponsored by Crosswater, Tony was able to raise £1,550 in aid of children’s charity Action Medical Research.
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CROSSWATER - 15 YEAR GUARANTEE
EXCELLENCE IN DESIGN
All Crosswater products carry a 15 year guarantee, which covers all manufacturing defaults. This guarantee does not cover damage during fitting or misuse.
The guarantee is only available to original purchasers who have proof of purchase.
If the product has been installed, Crosswater must be given the opportunity to inspect the product in the installed condition.
If the product is defective in materials or manufacture the original purchaser must contact our Technical Department within 30 days of the fault occurring. If the fault is not resolved the goods should be returned to Crosswater and at our discretion we will refund the purchase price or repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee.
Due to a continuous development program. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Crosswater will replace it with our nearest equivalent product.
This guarantee covers normal use; it does not cover faults caused by incorrect installation, wilful damage, neglect, misuse, inappropriate cleaning, accidental damage and other events outside Crosswater's control.
The guarantee does not cover any product that has been altered or modified in any way without the prior written consent of Crosswater.
If a claim is made under this guarantee, and the defect is not due to faulty materials or manufacture, Crosswater reserve the right to charge the customer at the current hourly rate in respect of any service engineer time.
The guarantee does not cover shower hoses or cartridges as these are guaranteed for 1 year. Care should be taken in hard water areas to ensure the cartridge is regularly cleaned.
The guarantee is only valid for products purchased, installed and used in the United Kingdom.
The guarantee does not cover ex-display units.
The benefit of this guarantee cannot be transferred to a third party.
The guarantee is in addition to and does not affect your statutory rights.
