Guarantees

Crosswater

All Crosswater products, unless otherwise stated, carry a 15 year guarantee which covers all manufacturing defaults.

This guarantee does not cover damage during fitting, misuse or inappropriate cleaning or consumable goods. Care should be taken in hard-water areas to ensure the cartridge is regularly cleaned.

*With the exception of cartridges which carry a 5 year guarantee, and hoses, “o” rings, diverters and shower hoses which are all guaranteed for 1 year.

Prices

This price list supersedes all previous publications with goods being invoiced at prices ruling on date of despatch. Prices are subject to alteration without notice and include VAT.

Delivery

Orders in excess of £50.00 nett invoice value will not be subject to carriage charge and will be delivered within two working days from receipt of order. Orders below £50.00 will be subject to a fixed charge of £5.00. We will endeavour to deliver all orders on time and in full however we shall be under no liability for any delay or failure to deliver products. Any claim for non-delivery must be reported to the company within 14 working days from the date of delivery, such claims will not be accepted for deliveries to a third party delivery address.

Returned Goods

Requests to return goods must be made in writing to Returns.Department@crosswater.co.uk and include the product details, purchase order, order number and reason for return.  All requests must be received within 21 days of the delivery date, must be in perfect condition and in the original packaging all will be subject to 12.5% re stocking charge. Requests to collect from a residential premises will be subject to a £30 fixed charge. Special orders are non-returnable.

Retention of Title

Ownership of goods shall remain in the company until full payment has been received for all goods comprised in this contract. If any goods are-re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

Liability

All quotations are given and goods sold subject to the conditions that the seller’s liability is limited to goods proved to have been defective in material or workmanship when they left the sellers works. No claim will be accepted where goods have not been used for the purpose for which they were intended, not fitted correctly, not maintained to the seller’s recommended standards or have been abused or misused.

Errors & Omissions

In the interest of continuing design and development and product improvement, Crosswater reserve the right to change colour, designs and product specifications without prior notice.;

Cleaning & Maintenance

All Crosswater products should be cleaned with warm soapy water only and polished with a clean, soft, dry cloth. When installing wall mounted products Crosswater strongly recommend making provisions for an in-wall access point, particularly when tiling, for maintenance purposes.

Simpsons

All Simpsons products, unless otherwise stated carry a lifetime guarantee, which covers all manufacturing defaults. This guarantee does not cover damage during fitting or misuse.

  • The guarantee is only available to original purchasers who have proof of purchase.
  • If the product has been installed, Simpsons must be given the opportunity to inspect the product in the installed condition.
  • If the product is defective in materials or manufacture the original purchaser must contact our Technical Department within 30 days of the fault occurring. If the fault is not resolved the goods should be returned to Simpsons and at our discretion we will refund the purchase price, repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee. Simpsons cannot be held liable for any reinstallation costs or maintenance charges relating to the replacement of spare parts.
  • Due to a continuous development program. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Simpsons will replace it with our nearest equivalent product.
  • This guarantee covers normal use, it does not cover faults caused by wilful damage, incorrect installation, neglect, misuse, inappropriate cleaning, accidental damage and other events outside Simpsons control.
  • The guarantee does not cover any product that has been altered or modified in any way without the prior written consent of Simpsons.
  • If a claim is made under the guarantee a site visit maybe required which is chargeable, if the defect is due to faulty materials ormmanufacturing Simpsons will refund the cost of the site visit.
  • The guarantee is only valid for products purchased, installed and used in the United Kingdom.
  • The guarantee does not cover ex-display units.
  • The benefit of this guarantee cannot be transferred to a third party.
  • The guarantee is in addition to and does not affect your statutory rights.
  • The product should only be cleaned with warm soapy water. Aggressive cleaning fluids could damage the enclosure and will invalidate the guarantee.

*All products carry a lifetime guarantee, with the exception of the following:

  • Edge bath screen, Supreme Deluxe bath screen and all seals - 12 month guarantee
  • 35mm shower trays - 5 year guarantee
  • Elite range - 5 year guarantee
  • Arcade range - 5 year guarantee
  • Wastes - 10 year guarantee

Prices

The price list in our brochure dated 2011 collection supersedes all previous publications with goods being invoiced at prices ruling on date of despatch. Prices are subject to alteration without notice and include VAT

Delivery

Orders in excess of £50.00 net invoice will not be subject to carriage charge. All Orders below £50.00 will be subject to a fixed charge of £5.00 + VAT.

Any claims of non-delivery, shortage or damaged goods must be reported in writing to the company within 7 working days from the date of delivery. Such claims will not be accepted for deliveries to a third party address.

Returned Goods

Requests to return goods must be made in writing to Returns.Department@crosswater.co.uk and include the product details, purchase order number and reason for return. Requests for items not required must be received within 21 days, be in perfect condition, in the original packaging and will be subject to a 12.5% re-stocking charge. Requests for damaged, goods with missing parts and picking errors must be received within 14 days of the delivery date. Faulty items may be returned for testing or inspection at any point but must be provided with proof of purchase. Special orders are non-returnable.

Retention of Title

Ownership of goods shall remain in the company until full payment has been received for all goods comprised in this contract. If any goods are-re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

Bauhaus

All Bauhaus products unless otherwise stated carry a 15 year guarantee, which covers all manufacturing defaults. This guarantee does not cover damage during fitting or misuse.

The guarantee is only available to original purchasers who have proof of purchase.

  • If the product has been installed, Bauhaus must be given the opportunity to inspect the product in the installed condition.
  • Requests to return goods must be made in writing to Returns.Department@crosswater.co.uk and include the product details, purchase order number and reason for return. Requests for items not required must be received within 21 days, be in perfect condition, in the original packaging and will be subject to a 12.5% re-stocking charge. Requests for damaged, goods with missing parts and picking errors must be received within 14 days of the delivery date. Faulty items may be returned for testing or inspection at any point but must be provided with proof of purchase. Special orders are non-returnable.
  • Due to a continuous development program. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Bauhaus will replace it with our nearest equivalent product.
  • This guarantee covers normal use; it does not cover faults caused by incorrect installation, wilful damage, neglect, misuse, modification, inappropriate cleaning, accidental damage and other events outside Bauhaus control.
  • The guarantee does not cover any product that has been altered or modified in any way without the prior written consent of Bauhaus.
  • If a claim is made under this guarantee, and the defect is not due to faulty materials or manufacture, Bauhaus reserve the right to charge the customer at the current hourly rate in respect of any service engineer time.
  • The guarantee is only valid for products purchased, installed and used in the United Kingdom.
  • The guarantee does not cover ex-display units.
  • The benefit of this guarantee cannot be transferred to a third party.
  • The guarantee is in addition to and does not affect your statutory rights.
  • In the interest of continuing design, development and product improvement, Bauhaus reserve the right to change colour, designs and product specifications without prior notice.

*Bauhaus products carry guarantees against manufacturing defects as follows, sanitary ware, ceramic and cast marble basins 15 years; bathroom furniture, illuminated mirrors, bathroom cabinets and towel warmers 5 years. Cistern fittings and toilet seats 1 year. Consumable items such as light bulbs and tubes also carry a 12 month guarantee against manufacturing defects.

General wear and tear to any of the above items would be considered a specific exclusion.

Go Back