Requests to return goods must be made in writing to Returns.Department@crosswater.co.uk and include the product details, purchase order, order number and reason for return. All requests must be received within 21 days of the delivery date, must be in perfect condition and in the original packaging all will be subject to 12.5% re stocking charge. Requests to collect from a residential premises will be subject to a £30 fixed charge. Special orders are non-returnable.
RETENTION OF TITLE
Ownership of goods shall remain in the company until full payment has been received for all goods comprised in this contract. If any goods are-re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.