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IT Support Technician


Brief summary of duties

As part of a small team assist the business with general IT support and first-line support for the network and core software (eg ERP / CRM). Assist with basic MS Office software usage, and work with the IT team to update and amend process documentation for all IT processes. Cyber security access reviews and MDM administration. This role would suit someone with a wide range of IT skills at a software level who has worked within a Manufacturing / Distribution environment.


Key areas of responsibilities 

  • Support configuration of new desktop computers and laptops for all staff
  • Assist with the Cyber security program (Training, MFA, MDM, Access reviews)
  • Identify Support process gaps and suggest/implement changes
  • Develop solutions to issues within existing system toolset
  • Plan and work flexibly to deadlines 
  • Support users on change control and system updates
  • Support training for users of a new system
  • Assist with the implementation of new systems including data migration


Key internal and external relationships


  • All Lake View House staff (office based and remote)


  • IT Hardware / Network support 
  • ERP Support Reseller
  • Warehouse Management System support
  • Other Software solution Vendors 
  • IP Telephony support 
  • Print Services 


Skills and qualifications

  • Minimum of 2 years’ experience of working within an IT support environment
  • Good MS Office experience (365) suite particularly Excel
  • Understanding of ERP systems and business processes
  • Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail
  • Ability to work independently with little or no supervision
  • Confident decision maker



  • 25 days’ holiday plus Bank Holidays;
  • Auto enrolment government pension scheme;
  • 4 x salary life assurance;
  • Private healthcare salary sacrifice scheme;
  • Buying and selling of annual leave available;
  • Financial support programme available;
  • Access to an employee assistance programme;
  • Quarterly nights out with the team, paid for up to £25 per head;
  • Discounted gym membership at the Hilton doubletrees;
  • Christmas party and Summer Family Fun Day;
  • Discounted travel prices on Arriva public transport in Kent;
  • Contributory defined contribution pension scheme;
  • Premium watch such as Rolex for 10 year’s service;
  • Fabulous working conditions


To apply for this role, please send your CV and a Covering Letter to [email protected]



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