Product

Guarantees

BRASSWARE

Prices

This price list supersedes all previous publications with goods being invoiced at prices ruling on date of despatch. Prices are subject to alteration without notice and include VAT.

Delivery

Orders in excess of £50.00 nett invoice value will not be subject to carriage charge and will be delivered within two working days from receipt of order. Orders below £50.00 will be subject to a fixed charge of £5.00.

We will endeavour to deliver all orders on time and in full however we shall be under no liability for any delay or failure to deliver products. Any claim for non-delivery must be reported to the company within 14 working days from the date of delivery, such claims will not be accepted for deliveries to a third party delivery address.

Returned Goods

Requests to return goods must be made in writing to [email protected] and include the product details, purchase order number and reason for return. Requests for items not required must be received within 21 days, be in perfect condition, in the original packaging and will be subject to a 12.5% re-stocking charge. Requests for damaged, goods with missing parts and picking errors must be received within 14 days of the delivery date. Faulty items may be returned for testing or inspection at any point but must be provided with proof of purchase. Special orders are non-returnable. Collection will only be made from point of delivery. Damaged will not be collected once they have been sent to a third party.

Retention of Title  

Ownership of goods shall remain in the Company until full payment has been received for all goods comprised in this contract. If any goods are re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

Liability

All quotations are given and goods sold subject to the conditions that the seller’s liability is limited to goods proved to have been defective in material or workmanship when they left the sellers works. No claim will be accepted where goods have not been used for the purpose for which they were intended, not fitted correctly, not maintained to the seller’s recommended standards or have been abused or misused.

Errors & Omissions

In the interest of continuing design and development and product improvement, Crosswater reserve the right to change colour, designs and product specifications without prior notice.

Cleaning & Maintenance

All Crosswater products should be cleaned with warm soapy water only and polished with a clean, soft, dry cloth.

Cucina Mixers
All Crosswater products should be cleaned with warm soapy water only and polished with a clean, soft, dry cloth.
When installing wall mounted products Crosswater strongly recommend making provisions for an in-wall access point, particularly when tiling, for maintenance purposes.

Cucina Sinks
- Clean regularly with hot soapy water and a soft Micro fibre cloth (eg. E-cloth).
- A good quality lime scale remover such as Viakal or a 50% mix of water and white vinegar can be used to remove lime scale deposits, ensure to rinse thoroughly after use, do not leave the vinegar in contact with the surface.
- A nylon scratch pad or toothbrush can be used with a compound like “Bar Keepers Friend” to remove more stubborn stains.
- Always clean the sink with an anti-bacterial cleaner and rinse with hot water after cleaning or preparing foodstuffs.

When installing wall mounted products Crosswater strongly recommend making provisions for an in-wall access point, particularly when tiling, for maintenance purposes.

15 Year Guarantee*

All Crosswater brassware and shower valve products, unless otherwise stated, carry a 15 year guarantee which covers all manufacturing defects. This guarantee does not cover damage during fitting, misuse or inappropriate cleaning or consumable goods. Care should be taken in hard-water areas to ensure the cartridge is regularly cleaned.

*With the exception of cartridges which carry a 5 year guarantee, and hoses, “o” rings, diverters and shower hoses which are all guaranteed for 1 year.

Cucina Sinks

Each sink is manufactured to comply with EN 13310:2005

Product Compatibility

Whilst the majority of Crosswater products are compatible, care should be taken on product selection prior to ordering to avoid installation issues. Technical drawings are available on our website or on request.

Water Pressure (recommendations)

LP  minimum 0.2 bar
MP  minimum 0.5 bar
HP1  minimum 1 bar
HP2  minimum 2 bar
HP3  minimum 3 bar
HP4  minimum 4 bar

All products marked LP (Low pressure) and MP (Medium pressure) are also suitable for HP (High pressure) systems.

2 Way Diverters
Thermostatic shower valve that offers two independent functions from a single valve.

3 Way Diverters
Thermostatic shower valve that offers three independent functions from a single valve.

4 Way Diverters
Thermostatic shower valve that offers four independent flow controls from a single valve.

 

SHOWERING

Prices

This price list supersedes all previous publications with goods being invoiced at prices ruling on date of despatch. Prices are subject to alteration without notice and include VAT.


Delivery

Orders in excess of £50.00 nett invoice value will not be subject to carriage charge and will be delivered within two working days from receipt of order. Orders below £50.00 will be subject to a fixed charge of £5.00. Any claims for non-delivery, shortage or damaged goods must be reported in writing to the company within 14 working days from date of delivery. Such claims will not be accepted for deliveries to a third party delivery address.


Returned Goods

Requests to return goods must be made in writing to [email protected] and include the product details, purchase order number and reason for return. Requests for items not required must be received within 21 days, be in perfect condition, in the original packaging and will be subject to a 12.5% re-stocking charge. Requests for damaged, goods with missing parts and picking errors must be received within 14 days of the delivery date. Faulty items may be returned for testing or inspection at any point but must be provided with proof of purchase. Special orders are non-returnable.
Collection will only be made from point of delivery. Damaged will not be collected once they have been sent to a third party


Retention of Title  

Ownership of goods shall remain in the company until full payment has been received for all goods comprised in this contract. If any goods are-re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.


Payment

Payment is to be made by the end of the month following the date of Invoice. Failure to pay may result in the Company declining to accept orders until such time that your account is brought up to date.


Liability

All quotations are given and goods sold subject to the conditions that the seller’s liability is limited to goods proved to have been defective in material or workmanship when goods have not been used for the purpose for which they were intended, not fitted correctly, not maintained to the seller’s recommended standards or have been abused or misused.  


Errors & Omissions

In the interest of continuing design, development and product improvement, Crosswater reserve the right to change colour, designs and product specifications without prior notice.

 

Lifetime Guarantee*

Crosswater showering products, unless otherwise stated carry a lifetime guarantee, which covers all manufacturing defects.

• The guarantee is only available to original purchasers who have proof of purchase.
• If the product has been installed, Crosswater must be given the opportunity to inspect the product in the installed condition.
• If the product is defective in materials or manufacture the original purchaser must contact our Technical Department within 30 days of the fault occurring. If the fault is not resolved the goods should be returned to Crosswater and at our discretion we will refund the purchase price, repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee. Crosswater cannot be held liable for any reinstallation costs or maintenance charges relating to the replacement of spare parts.
• Due to a continuous development program. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Crosswater will replace it with our nearest equivalent product.
• This guarantee covers normal use, it does not cover faults caused by wilful damage, incorrect installation, neglect, misuse, inappropriate cleaning, accidental damage and other events outside Crosswater control.
• The guarantee does not cover any product that has been altered or modified in any way without the prior written consent of Crosswater.
• If a claim is made under the guarantee a site visit maybe required which is chargeable, if the defect is due to faulty materials or manufacturing Crosswater will refund the cost of the site visit.
• The guarantee is only valid for products purchased, installed and used in the United Kingdom.
• The guarantee does not cover ex-display units.
• The benefit of this guarantee cannot be transferred to a third party.
• The guarantee is in addition to and does not affect your statutory rights.
• The product should only be cleaned with warm soapy water. Aggressive cleaning fluids could damage the enclosure and will invalidate the guarantee.


*All products carry a lifetime guarantee, with the exception of the following:
• Edge bath screen, Supreme Deluxe bath screen and all seals - 12 month guarantee
• 35mm shower trays - 5 year guarantee
• Elite range - 5 year guarantee
• Wastes - 10 year guarantee

15 Year Guarantee*

All Crosswater brassware and shower valves, unless otherwise stated, carry a 15 year guarantee which covers all manufacturing defects. This guarantee does not cover damage during fitting, misuse or inappropriate cleaning or consumable goods. Care should be taken in hard-water areas to ensure the cartridge is regularly cleaned.

*With the exception of cartridges which carry a 5 year guarantee, and hoses, “o” rings, diverters and shower hoses which are all guaranteed for 1 year.

Product Compatibility

Whilst the majority of Crosswater products are compatible, care should be taken on product selection prior to ordering to avoid installation issues. Technical drawings are available on our website or on request.

Easy Installation

All products incorporate a clever width adjustment feature offering between 15mm and 60mm width allowance to cope with out of true walls, ensuring that they sit squarely on the shower tray. Most products are reversible for left or right
hand fitting.

Installation Notes

Trays must be plumbed and level, walls should be tiled down to the tray and sealed before doors or frames are fitted. Dimensions are designed for tiled in trays - not unfitted tray sizes. All doors and enclosures must be fitted to a tiled surface, not tiled up to the inside edge of the door. Enclosures must not be completely sealed on the inside, please refer to fitting instructions. Due to the weight of the shower doors you must ensure that the walls to which fixing is to be carried out are of a suitable construction to support the enclosure.

 

FURNITURE & CERAMICS

Prices

This price list supersedes all previous publications with goods being invoiced at prices ruling on date of despatch. Prices are subject to alteration without notice and include VAT.

Delivery

Orders in excess of £50.00 nett invoice value will not be subject to carriage charge and will be delivered within two working days from receipt of order. Orders below £50.00 will be subject to a fixed charge of £5.00. Any claims for non-delivery, shortage or damaged goods must be reported in writing to the company within 14 working days from date of delivery. Such claims will not be accepted for deliveries to a third party delivery address.

Returned goods

Requests to return goods must be made in writing to [email protected] and include the product details, purchase order number and reason for return. Requests for items not required must be received within 21 days, be in perfect condition, in the original packaging and will be subject to a 12.5% re-stocking charge. Requests for damaged, goods with missing parts and picking errors must be received within 14 days of the delivery date. Faulty items may be returned for testing or inspection at any point but must be provided with proof of purchase. Special orders are non-returnable. Collection will only be made from point of delivery. Damaged will not be collected once they have been sent to a third party

Retention of title

Ownership of goods shall remain in the Company until full payment has been received for all goods comprised in this contract. If any goods are re-sold before payment is made the Company’s right of ownership shall be transferred to the proceeds of sale or to the claim for such proceeds.

Liability

All quotations are given and goods sold subject to the conditions that the seller’s liability is limited to goods proved to have been defective in material or workmanship when they left the sellers works. No claim will be accepted where goods have not been used for the purpose for which they were intended, not fitted correctly, not maintained to the seller’s recommended standards or have been abused or misused.

Errors & omissions

In the interest of continuing design and development and product improvement, Crosswater reserve the right to change colour, designs and product specifications without prior notice.

Product compatibility

Whilst the majority of Crosswater products are compatible, care should be taken on product selection prior to ordering to avoid installation issues. Technical drawings are available on our website or on request.

General

The colours and finishes reproduced in this brochure are as accurate as the photography and printing process allows but may vary from the actual colours. Product sizes stated are nominal and should be checked against product. It is strongly advised that all bathrooms are well heated and ventilated.

It is the responsibility of the individual installer to ensure that these products are fitted correctly and in line with the instructions provided. Failure to comply with the recommended fitting instructions will invalidate the guarantee.

Easy installation

All furniture ranges incorporate a factory fitted hanging system that allows safe and simple installation. Please ensure the correct wall fittings are used on solid or stud walls. Some furniture products are reversible for left or right hand door opening.

Installation notes

When installing a wall hung pan or wash basin please ensure that appropriate fixings or suitable framework are used. When purchasing a wall hung pan, wash basin or bidet on its own Crosswater does not supply any fixings. We strongly recommend all furniture and ceramics be fitted to a tiled surface, not tiled up to, this will assist any future maintenance. Due to the weight of some products you must ensure that the walls to which fixing is to be carried out are of a suitable construction to support the product.

Suites and basin ceramics

Vitreous China is an extremely hard, non-porous product; but it is also breakable and therefore must not be put under stress during installation. Basin waste fittings if over tightened will create stress within the ceramic material which may in time cause the failure of the product. Waste fittings should be carefully sealed in silicone and the back nut hand tightened, one additional and final quarter turn using a suitable spanner is sufficient to create the required watertight seal. Care should also be taken when fitting brassware to tap platforms in order to prevent similar stress related failures. All products should be inspected before attempting installation..

Care and cleaning

Furniture, ceramic, glass, accessories and radiators are made to the highest standards, by following the simple guidelines below will provide you with many years of enjoyable service.

General:
NEVER use products containing bleach, caustic soda, cleaners of a gritty or abrasive nature or so called “glass and mirror” cleaning products.

Furniture:
Apart from regular wiping off the furniture units can be cleaned with a moist soft or micro fibre cloth. Any stubborn marks can be removed with diluted mild detergent e.g. washing up liquid.

Mirrors, cabinets and light fittings:
Clean only with a micro fibre cloth, NEVER use “glass and mirror” cleaning products

Sanitary ware, toilet seats, glass basins and ceramics:
Sanitary ware/ceramics should be cleaned after use by applying a little cream-type cleaner using a sponge or damp cloth and rinsed thoroughly with clean water. In hard water areas a good quality lime-scale remover can be applied.

Toilet seats should only be cleaned using a diluted mild detergent e.g. washing up liquid or warm non-abrasive soapy water; products containing bleach can lead to staining. Toilet seat hinges should be cleaned ONLY using a moist soft or micro fibre cloth. Any stubborn marks can be removed with diluted mild detergent e.g. washing up liquid.

Cast mineral resin basins:
The high gloss polished finish is easily cleaned using a diluted mild detergent e.g. washing up liquid or warm non-abrasive soapy water; in hard water areas a good quality lime-scale remover can be applied. Accidental spillages of household chemicals, nail polish, hair dye  should be removed immediately, clean the surface with warm soapy water
and wipe dry.

We recommend regular application of Crosswater Mineral Basin Cream Polish SD150RW this will assist in preventing the build up of lime scale and retain the gloss lustre.

Towel Warmers:
Should be cleaned when cold with a moist soft or micro
fibre cloth. Any stubborn surface or oxidation marks can be cleaned with Maas® Metal Polishing Crème, that will leave
a long-lasting, fingerprint-repelling protective finish.

Product guarantee*

All Crosswater products unless otherwise stated carry a 15 year guarantee, which covers all manufacturing defects. This guarantee does not cover damage during fitting or misuse.

• The guarantee is only available to original purchasers who have proof of purchase.
• If the product has been installed, Crosswater must be given the opportunity to inspect the product in the installed condition.
• If the product is defective in materials or manufacture the original purchaser must contact our Technical Department within 30 days of the fault occurring. If the fault is not resolved the goods should be returned to Crosswater and at our discretion we will refund the purchase price, repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee.
• Due to a continuous development program. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Crosswater will replace it with our nearest equivalent product.
• This guarantee covers normal use; it does not cover faults caused by incorrect installation, wilful damage, neglect, misuse, modification, inappropriate cleaning, accidental damage and other events outside Crosswater control.
• The guarantee does not cover any product that has been altered or modified in any way without the prior written consent of Crosswater.
• If a claim is made under this guarantee, and the defect is not due to faulty materials or manufacture, Crosswater reserve the right to charge the customer at the current hourly rate in respect of any service engineer time.
• The guarantee is only valid for products purchased, installed and used in the United Kingdom.
• The guarantee does not cover ex-display units.
• The benefit of this guarantee cannot be transferred to a third party.

The guarantee is in addition to and does not affect your statutory rights.

In the interest of continuing design, development and product improvement, Crosswater reserve the right to change colour, designs and product specifications without prior notice.

*Crosswater products carry guarantees against manufacturing defects as follows: Sanitary ware, ceramic and cast marble basins 15 years; PU bathroom furniture 10 years, other furniture 5 years, Illuminated mirrors, bathroom cabinets and towel warmers 5 years. Cistern fittings, radiator valves and toilet seats 1 year.
 
General wear and tear to any of the above items would be considered a specific exclusion.

 

For further advice, please contact Crosswater customer helpline: 0345 873 8840