IT Support Technician

Brief summary of duties

As part of a small team assist the business with general IT support and first-line support for the network and core software (eg ERP / CRM). Assist with basic MS Office software usage, and work with the IT team to update and amend process documentation for all IT processes. Cyber security access reviews and MDM administration. This role would suit someone with a wide range of IT skills at a software level who has worked within a Manufacturing / Distribution environment.

Key areas of responsibilities

Support configuration of new desktop computers and laptops for all staff
Assist with the Cyber security program (Training, MFA, MDM, Access reviews)
Identify Support process gaps and suggest/implement changes
Develop solutions to issues within existing system toolset
Plan and work flexibly to deadlines
Support users on change control and system updates
Support training for users of a new system
Assist with the implementation of new systems including data migration

Key internal and external relationships

Internal

All Lake View House staff (office based and remote)

External

IT Hardware / Network support
ERP Support Reseller
Warehouse Management System support
Other Software solution Vendors
IP Telephony support
Print Services

Skills and qualifications

Minimum of 2 years’ experience of working within an IT support environment
Good MS Office experience (365) suite particularly Excel
Understanding of ERP systems and business processes
Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail
Ability to work independently with little or no supervision
Confident decision maker

Benefits

25 days’ holiday plus Bank Holidays;
Auto enrolment government pension scheme;
4 x salary life assurance;
Private healthcare salary sacrifice scheme;
Buying and selling of annual leave available;
Financial support programme available;
Access to an employee assistance programme;
Quarterly nights out with the team, paid for up to £25 per head;
Discounted gym membership at the Hilton doubletrees;
Christmas party and Summer Family Fun Day;
Discounted travel prices on Arriva public transport in Kent;
Contributory defined contribution pension scheme;
Premium watch such as Rolex for 10 year’s service;
Fabulous working conditions www.bathroombrands.com/behind-the-scenes