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FAQs

All your questions answered

We understand bathrooms. That’s why at Crosswater we make it our business to be experts on each and every element of bathroom design. If you can't find what you're looking for then feel free to contact our Technical team on 0345 873 8840 / 01322 475 800 or email [email protected]

Tap

Generally, when a tap drips or lets by, this would usually indicate a blockage between the ceramic discs of the internal cartridge. By performing regular maintenance on your cartridge, this can easily resolve this issue. Details on how to remove the cartridge can be found within the installation / maintenance instructions of your product. Once removed, soak in a descaling solution (or a 50 / 50 mix of warm water and vinegar) for approximately 2 hours, flush under cold running water and replace. Regular maintenance is particularly important if you live in a hard-water area

This is not uncommon for products which do not have an aerator supplied, and some products with specific spout designs. This would be due to a syphon effect, which is created by changes to atmospheric pressures / heat changes within the product; this is quite normal.

Not all products are suitable for all installations. Our website & brochure details the pressure required to enable a tap to function to its optimum performance. If the pressure supplying the tap is suitable for the product; check the flexible tails for any potential blockage. Perform maintenance to the cartridge, to remove any potential blockage.

Whilst the majority of Crosswater products are compatible with most systems, some high pressure (HP) products are designed to work with high pressure systems only. Products marked LP (low pressure) and MP (medium pressure) are also suitable for high pressure systems. LP Minimum 0.2 bar
MP Minimum 0.5 bar
HP1 Minimum 1 bar
HP2 Minimum 2 bar
HP3 Minimum 3 bar
HP4 Minimum 4 bar

Generally, when a lever becomes stiff or difficult to operate, this would usually indicate a build-up of scale / debris within the ceramic disc cartridge, which is located beneath the operating lever. By performing regular maintenance on your cartridge, this can easily resolve this issue. Details on how to remove the cartridge can be found within the installation / maintenance instructions of your product. Once removed, soak in a descaling solution (or a 50 / 50 mix of warm water and vinegar) for approximately 2 hours, flush under cold running water and replace. Regular maintenance is particularly important if you live in a hard-water area.

All of our brassware products should only be cleaned with warm soapy water and a soft cloth. We would not recommend the use of any proprietary bathroom cleaner, as some contain harsh chemicals which may cause irreversible damage to the chrome plating.

Fitting Instructions / Dimensional Drawings / Exploded views can be obtained from the specific product page within the Crosswater Website.

Shower Valves/Heads

Generally, when a shower head or any other product supported by a shower valve drips or lets by, this would usually indicate a blockage between the ceramic discs of the internal shower valve flow cartridge. By performing regular maintenance on your cartridge, this can easily resolve this issue. Details on how to remove the cartridge can be found within the installation / maintenance instructions of your product. Once removed, soak in a descaling solution (or a 50 / 50 mix of warm water and vinegar) for approximately 2 hours, flush under cold running water and replace. Regular maintenance is particularly important if you live in a hard-water area.

Due to the majority of the UK being built upon chalk, unfortunately Limescale is a common issue. When Limescale builds up around the nozzles of a shower-head, this can create blockages / mis-direction of water flow. To remove the limescale, and restore your showerhead to full functionality once more, soak a cloth in a 50/50 mix of warm water and vinegar, and gently clean the limescale from the nozzles of the showerhead. Once removed, clean all over with warm soapy water and a soft cloth.

If the shower valve is delivering extreme temperatures, without the opportunity to offer a comfortable mix between hot and cold; this would generally indicate that the valve has been installed incorrectly. The valve should always be installed with the hot water feed supplied to the hot inlet of the valve (etched ‘hot’) and the cold water feed supplied to the cold inlet of the valve (etched ‘cold). We advise you to contact the installer of the product to discuss this issue/rectify problem. If the product is suspected as defective once installer has reviewed, please contact us directly for further advice.

All of our shower valves are mixed water blending valves; therefore they need to be installed with balanced pressures. If your cold water is being supplied from mains water, and your hot water supplied via a combi boiler, you could have an imbalance of pressures which exceeds 0.5bar. If this is the case, a Pressure Reducing Valve would need to be fitted to the cold water feed to the shower valve, and the pressure reduced in line with that being supplied by the combi boiler.
If pressures are balanced, the following maintenance routine should be adopted: By following the maintenance instructions within the product installation instruction guide, provided with your shower valve; isolate the water supply to the shower valve and remove the following:
Thermostatic Cartridge
Non Return Valves
Once removed, soak in a descaling solution (or a 50 / 50 mix of warm water and vinegar) for approximately 2 hours, flush under cold running water and replace. Regular maintenance is particularly important if you live in a hard-water area. The thermostatic cartridge should be re-calibrated, in accordance with the instructions supplied with the product; to provide you with the desired temperature.

All of our brassware products should only be cleaned with warm soapy water and a soft cloth. We would not recommend the use of any proprietary bathroom cleaner, as some contain harsh chemicals which may cause irreversible damage to the chrome plating.

Fitting Instructions / Dimensional Drawings / Exploded views can be obtained from the specific product page within the Crosswater Website.