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Guarantees

Crosswater is a part of the Bathroom Brands Group. All Bathroom Brands Group products are made using the highest quality materials and are produced to meet or exceed European and U.K. Standards. With correct installation and use the products will give many years of trouble-free service.

Our guarantee covers all products provided they are used as intended and installed in line with our fixing instructions and local Water and Electrical Bylaws and legislation. The guarantee covers manufacturing or materials defects and in the event of a failure within the guarantee period, a free replacement or replacement part (or nearest current equivalent) will be supplied. Liability is limited to the products and does not cover damage during installation or consequential loss.

Normal wear and tear, lime scale, and chemicals used during cleaning can cause damage and deterioration and this is not covered by the guarantee. Products should always be used in the way they are intended and not misused or abused.

We will not accept any claims for replacement if the products have been modified in any way other than provided for in the installation instructions. Any replacement parts fitted must always be Bathroom Brands original equipment parts, available from our dealer network, from www.crosswater-spares.co.uk or by contacting +44 345 873 8840. Parts fitted from other sources will invalidate the guarantee.

Extended Guarantee

Most major elements of our product range have an extended guarantee option at no extra cost, but this only applies when the installation has been registered on our Guarantee database on www.bathroombrands.com/guarantee.

All ceramic and glass* products have an extended guarantee option to LIFETIME, please see the table below for details of all products. The extended guarantee does not cover replaceable parts, the guarantee period for these are also shown in the table. *Glass Basins are not included in lifetime guarantee. 

Product Category/Type
Guarantee Period
Exclusions from Guarantee
Exclusion Guarantee Years
Terms & Conditions
Ceramic Sanitaryware**
Lifetime*
Cistern Fittings
Toilet Seats
2
2
*2 years with 25 years if registered
 
Acrylic Shower Trays
Stone Resin Shower Trays
 
Lifetime*
Lifetime* 
Shower Wastes
2
Shower Enclosures
Lifetime*
Seals, hinges and rollers
2
*2 years with 25 years if registered
Bath Screens
Lifetime*
Seals, hinges and rollers
2
*2 years with 25 years if registered


Cast Marble Baths
Cast Marble Basins
Glass Basins

10*
10*
10*
 
 
*2 years with 10 years if registered
Furniture 
10*
 
 
*2 years with 10 years if registered.
Water ingress expressly excluded
Shower Systems and Kits
15*
Hoses
O rings
Diverter
Cartridges
2
5
5
5
*2 years standard, register to receive 15 years on parts 
Brassware
15*
Hoses
O rings
Diverter
Cartridges
2
5
5
5
Accessories
Mirrors
15*
5*
 
 
*2 years with 15 years if registered
*2 years with 5 years if registered
LED Mirrors
5*
 
 
*3 years with 5 years if registered
LED Cabinet
5*
 
 
Heating (Non-Chrome)
15*
Summer Heating Kits
2
*2 years with 15 years if registered
Heating (Chrome, Nickel, Gold)
5*
Radiator Valves
2
*2 years with 5 years if registered
WC Frames and Concealed Cisterns
2*
 
2
*2 years with 5 years if registered

**Ceramic sanitaryware includes ceramic WCS and ceramic basins. 

CLICK HERE TO REGISTER YOUR GUARANTEE

Conditions Of All Guarantees

1. The guarantee applies to products purchased and installed Worldwide.

2. All products must be installed by qualified professionals and evidence of this will need to be provided to support any claim.

3. Proof of purchase is required to support a claim.

4. The product must be available for our inspection and should not be removed or destroyed without our consent, we may also request photographic evidence.

5. The product must have been installed, cleaned and used in accordance with our instructions and installed in line with good plumbing and electrical fitting practice e.g. flushing out pipework before installation. Full details are available on the product pages within our websites.

6. All un-lacquered brass finishes will change colour overtime due to oxidisation. This is an inherent part of the product and is not considered a fault and as such no claims will be accepted.

7. Furniture finishes (solid wood veneers) can change colour overtime due to either natural ageing or the impact of direct sunlight. This is not considered a product fault and as such no associated claims for damage will not be accepted.

8. Claims for damage caused by water ingress will not be accepted if a watertight (silicone) seal has not been used between the basin and furniture, as detailed in installation documents.

9. Claims for products not performing due to insufficient water pressure will not be accepted. Details of minimum pressure requirements are available on our websites and these must be checked prior to installation.

10. If the product is faulty due to a manufacturing or materials failure we will at our discretion, repair or supply a replacement product or suitable part thereof free of charge. We will not be liable for the replacing of other products within the room as a result of any such replacement which is not an exact match to that originally supplied.

11. If the product is faulty due to a manufacturing or materials failure we will at our discretion, repair or supply a replacement product or suitable part thereof free of charge.

12. If the product is no longer in manufacture and we cannot supply the identical product or suitable component part we will offer to replace with the nearest product from our current range.

13. We will make site visits if deemed necessary, however a deposit will be taken in advance in case the on-site visit reveals that the product was not faulty.

14. Guarantees are transferable when the property changes ownership, but not transferable where the product is re-installed in a different location.

15. These guarantees do not extend to ex-display products. This does not affect your statutory rights.

16. Exclusions a. Damage caused by lime-scale, mildew, chemicals or inappropriate cleaning. b. Consequential damage. c. Glass breakage. All our shower doors and bath screens conform to EN12151 & EN14428:2004 & A12008. d. Radiators containing electric elements that have been in use without water covering all of the elements. e. Product modification.

17. Replaceable parts are available from our dealer network or directly from www.crosswater-spares.co.uk or by contacting +44 345 873 8840. These parts include O rings, seals, cistern flush components, toilet seats and hinges, cartridges, diverters and heating elements. Refer to our guarantee terms table for the guarantee period on these parts.

For project/contract built bathrooms where multiples of products are specified the guarantee extension will be activated automatically by Crosswater as part of the project registration process.

For any additional help please contact +44 345 873 8840 or email [email protected]

 

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