Showerwall Area Sales Manager - North West

Summary of duties

Responsible for the continued success and development of sales strategies within the assigned geographical area, as well as awareness and feedback on competitor activity. Extensive analysis and review of sales strengths and weaknesses per customer, brand, etc., the continued development and management of our showroom partners with the promotion of Showerwall and gaining/retaining displays. Work in close partnership with the Credit Control manager to ensure that all accounts are paid in accordance with payment terms.

Key areas of responsibility

Create and manage a regular call cycle for Showerwall customers as agreed with your line manager.
Ensuring every face-to-face visit has a purpose and objective.
Build strong customer relationships with Showerwall customers – be the main point of contact for key customers in your area.
Develop sales of Showerwall products with existing customers.
Maintain Showerwall display stands and increase display presence with both existing and new customers. Includes placing display orders with the business.
Identify geographical gaps in showroom coverage of Showerwall products and target the best new showrooms to fill those gaps.
Support the Head of Contract Sales with visits to contract merchants as required.
Provide feedback on competitor activity in the market to the business and new product ideas from customer conversations.
Keeping customers up to date with company communications on new products/promotions and discontinuations as required.
Provide high levels of customer service, responding effectively and timely to both internal and external enquiries in line with the high service standards expected of Bathroom Brands.
Identify contract volume and/or stocking opportunities within the merchant customer base.
Keep Salesforce CRM system up to date with customer information and clear call reports.
Provide knowledge/support and training on Showerwall products to customers.
Responsible for hitting and exceeding agreed sales and margin targets for the defined geographical area (including sales of new products).
Attendance at customer events/exhibitions (some may be outside of working hours) as requested.
Attendance at sales/team meetings as required.
Completion and execution of account plans for larger / key customers in the area as agreed with your line manager.

Performance measures

Sales Performance to Budget – by Area, by product group, by customer
Creating & achieving strategic objectives aligned to Budget drivers
Creating and maintaining account plans for Showroom and Trade sales development
Display management to budget and NPI execution to achieve ROI
Maintains high customer satisfaction ratings that meet company expectations
Commitment to the Training programme and visible signs of learning and improvement
Delivery of Customer Training Programme

Key skills and qualifications

Education & Experience: Minimum 2 years of sales experience
Demonstrated ability to achieve & exceed sales plans
Strategy development, project management and problem solving
Exceptional negotiation skills and objection handling
Ability to build positive working relationships, both internally and externally.
Ability to effectively present information and negotiate with all levels of management
Time management and planning
Professionalism
Basic working knowledge of Excel / Word / Powerpoint

Key strengths

Courage – Taking on difficult and challenging situations
Relationship Building – Building new relationships
Drive – The motivation to push forward with challenges and goals
Collaboration - Working well with others in joint endeavours
Motivator – Energising customers towards our goals
Creativity – Coming up with new and innovative ideas
Strategic Mindedness – Focussing on medium and longer term, bigger picture view, seeing patterns and themes across current and future challenges
Results Driven – Maintaining own focus towards achieving results aligned to budget expectation
Decisiveness – Taking and implementing decisions in a timely manner, when needed
Initiative - Stepping up and getting on with what is needed

Benefits

4 x salary life assurance
- Associated access to GP24 – access to a GP 24/7 - NEW
- Associated access to Everest Funeral planning – NEW
25 days annual leave plus bank holidays (=33 dpa)
Holiday Purchase/Sale scheme – maximum 5 days
Pension contribution 3% employer (5% employee)
Enhanced maternity, paternity and adoption provisions
Enhanced discretionary company sick pay
Hybrid working arrangements
Financial Wellbeing service free of charge
Access to a personal Financial Wellbeing Coach free of charge
Access to Benenden Health @c£16pm
Quarter and annual recognition ‘Gem’ awards
Quarterly team night out
Wellbeing initiatives across the year
2 annual company celebrations fully expensed (summer & Christmas)
EBTIDA bonus linked to EBITDA achievement
Lovely offices and facilities including barista coffee
10 years’ service award (Rolex)
20 years’ service award plus 5 days additional annual leave
Access to Employee Assistance Programme 24/7
Mental health first aiders on site
Discounted access to Arriva Bus Services in Dartford
Discounted membership of Gym at Doubletree Dartford
Discount on Products – 50% rrp off for Friends and Family, plus an additional 20% off RRP for colleagues