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Covid-19 Statement

At Crosswater, our customers, retail partners and colleagues are at the heart of what we do, which is why we are making necessary adjustments to protect the health and well-being of all of those involved in the business.

Further to Boris Johnson’s announcement on 31st October 2020, we would like to reassure you that we intend to maintain a normal operating service from our UK headquarters and distribution centre, with assistance available from our customer service and technical support teams as usual.

To protect employees, we have implemented remote working, social distancing measures, adjusted working patterns and restricted both outside travel and visitors to our HQ site, coupled with new working routines, cleaning and a high level of awareness.

We will continue to monitor the Coronavirus (COVID-19) outbreak, actively following guidance and recommendations from the UK government, and we will provide further updates as the situation continues to develop.

We deeply appreciate your continued support for Crosswater and in turn we will continue to share beautiful bathrooms and interior inspiration across our marketing, in the hope that we can continue to provide some form of happiness and spark your creativity during this difficult period. Please don’t hesitate to reach out during these times, we have made a list of relevant contacts below to support all enquiries.

From our Crosswater family to yours, we’d like to take this opportunity to wish you and those close to you, the very best of health, and happiness in the face of adversity.

CROSSWATER, ALWAYS AT YOUR SERVICE

FOR OUR RETAILERS

Our primary focus is to work closely with you during these times to support your plans and to ensure you are still receiving the high level of service you expect from Crosswater. Our team are fully equipped to assist with all aspects of product availability, delivery, order placing, technical enquiries, accounts and any questions through this busy period and beyond.  

We will also continue to offer a significant level of sales support for retailers that decide to remain trading and can provide product guidance, training via video conference and help with positive strategic planning as we look towards 2021.

CONTACT INFORMATION

 

Email

Phone

For trade orders relating to Crosswater.

[email protected]

[email protected]

[email protected]

0345 873 8843

For customer service (enquiries & returns) relating to Crosswater.

[email protected]

[email protected]

[email protected]

0345 873 8843

 

For technical support relating to Crosswater.

 

[email protected]

0345 873 8843

 

FOR OUR PROJECT PARTNERS

Following recent government guidance, elements of the construction industry remain open. With this in mind, we have a dedicated team in place to cover each critical sector, please feel free to get in touch.

 

Email

Phone

For pricing and quotation queries

[email protected]

01322 745 646

For new or existing orders, call offs and deliveries

[email protected]

01322 422 743

For aftersale queries

[email protected]

01322 422 743

 

 

 

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